Login and Authentication

Learn how to sign in to your Vintaflow account.

Logging In

Navigate to the Vintaflow login page
Enter your Email address
Enter your Password
Optionally tick Remember me to stay signed in
Click Login

Where you land depends on your user type. Internal users get the admin workspace; external users get their account or the partner portal.

Forgot Password

Click Forgot password? on the login page
Enter your email address
Check your inbox for a reset link
Follow the instructions to set a new password

Reset emails can take a moment to arrive and may land in spam. There is a short cooldown between requests, so resending immediately will not help.

Account Statuses

If you cannot sign in, your account may not be Active:

Status	What It Means	What To Do
Active	Normal access	-
Inactive	The account is disabled	Ask your administrator to re-enable it
Suspended	Access has been withdrawn	Contact your administrator
Locked	Locked out, usually after repeated failed attempts	Reset your password, or ask your administrator to unlock it

Sessions

For security, sessions expire after a period of inactivity. When yours expires you will be prompted to sign in again; your work is not lost, but unsaved form entries may be.

Troubleshooting

Can't log in?

Check the email address is correct
Check Caps Lock is off
Try a password reset if you are unsure of your password
Ask your administrator to check your account status

Signed in, but a section is missing?

Navigation is driven by permissions. A missing sidebar item means your role does not include read access to it - not that the feature is unavailable. Ask your administrator to review your role. See Users Management.

Users Management - roles, permissions, and statuses

Updated on: 27/08/2026

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