> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.vintaflow.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Users Management

Learn how to manage user accounts and permissions in Vintaflow.

## Viewing Users

1. Navigate to **Users** from the sidebar or an account's sub-section
2. Browse the user list

## User Information

The user list displays:

* **ID** - User identifier
* **Name** - Full name
* **Email** - Login email address
* **Roles** - Assigned roles
* **Phone** - Contact number
* **Status** - Current account state
* **Last Login** - Most recent sign-in

## User Types

| Type | Who They Are |
|------|--------------|
| **Internal** | Vintaflow staff, who see the admin surface |
| **External** | Customers and partners, who see their own account or the partner portal |

A user's type determines which navigation and screens they get. See [External Partner Portal](https://help.vintaflow.com/en/article/external-partner-portal-hv6gpt/).

## User Statuses

| Status | Meaning |
|--------|---------|
| **Active** | Can log in and use the system |
| **Inactive** | Account disabled |
| **Suspended** | Access withdrawn, usually temporarily |
| **Locked** | Locked out, typically after repeated failed sign-in attempts |

| A **Locked** user does not need a new account - they need to be unlocked or to reset their password. See [Login and Authentication](https://help.vintaflow.com/en/article/login-and-authentication-1p0wpdy/).

## Creating a New User

1. Click **Create User**
2. Fill in the details:
   * **Name** (required)
   * **Email** (required)
   * **Phone**
   * **Password** (required for new users)
   * **Roles** (required)
3. Click **Create**

The user receives a welcome email with sign-in instructions.

## Editing a User

1. Click a user row, or the edit icon
2. Modify the details
3. Click **Save**

## Roles

Roles bundle permissions together. Go to **Users** > **Roles** to manage them.

| Role Type | Visibility |
|-----------|------------|
| **Internal** | Only visible and assignable to internal Vintaflow employees |
| **External** | Visible and assignable to both internal and external users |

Users can hold more than one role, and receive the combined permissions of all of them.

## Permissions

Go to **Users** > **Permissions** to see the full permission catalog. Permissions are grouped by feature area - accounts, orders, products, inventory, warehouses, users, consolidation groups, custom fields, account types, and more.

Each area typically offers separate **Create**, **Read**, **Update**, and **Delete** permissions, so you can grant read-only access to one area and full control of another.

|| Permissions drive the navigation. If a user cannot see a section in the sidebar, they are missing its **Read** permission - the page is not broken.

## Filtering Users

1. Use **Search** to find users by name or email
2. Click **Filters** for advanced options:
   * Filter by status
   * Filter by roles
   * Filter by date range
   * Filter by last login

## Related

* [Account Types](https://help.vintaflow.com/en/article/account-types-usdeup/) - the role attached to each account type
* [Distribution Lists and Contacts](https://help.vintaflow.com/en/article/distribution-lists-and-contacts-1cet02u/) - recipients who are not users