> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.vintaflow.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Track Orders

Learn how to track and manage ongoing orders in Vintaflow.

## Accessing Order Tracking

1. Navigate to **Orders** from the sidebar
2. Click **Tracking** to see active orders

## Order Tracking Tabs

* **Inbound** - Orders you are receiving
* **Outbound** - Orders you are sending

## Order Statuses

Orders move through these statuses:

| Status | Meaning |
|--------|---------|
| **Draft** | Saved but not yet submitted |
| **Recommended** | System-generated suggestion, not yet acted on |
| **Open** | Submitted and awaiting a decision |
| **Approved** | Accepted by the receiving party |
| **Declined** | Rejected by the receiving party |
| **Denied** | Rejected at the approval stage |
| **Allocated** | Stock has been reserved against the order |
| **In Transit** | On its way |
| **On Hold** | Temporarily paused |
| **Delivered** | Arrived at destination |
| **Received** | Confirmed and accepted by the receiver |
| **OS&D** | Over, short, or damaged on arrival - see [Report OS&D on Delivery](https://help.vintaflow.com/en/article/report-osd-when-receiving-an-order-1v0it0c/) |
| **Cancelled** | Cancelled before completion |
| **Expired** | Passed its validity window without progressing |

|| **Delayed** is not a status. An order is flagged as delayed when it passes its expected delivery date while still open, whatever its current status. Use the composite filters below to find delayed orders.

## Viewing Order Details

Click any order to see:

* Complete order summary
* Logistics and shipping information
* Shipment tracking, including a map view
* Order items with quantities
* Attachments and notes
* Order history timeline

## Updating Order Status

If you have permission to update orders:

1. Open the order details
2. Click the **status dropdown** next to the order ID
3. Select the new status

| Accounts set to **Automatic Sync** progress order statuses on their own as validations pass, so you may not need to do this by hand. See [Account Settings](https://help.vintaflow.com/en/article/account-settings-11uvgnn/).

## Shipment Tracking

For orders with a tracking number:

1. Click **View Tracking** or the tracking icon
2. See the shipment map and tracking timeline
3. View carrier information and estimated arrival

## Filtering Orders

Click **Filters** to open the filter drawer. Available filters:

| Filter | Purpose |
|--------|---------|
| **Sort By** | Order the list by any column |
| **Group By** | Group rows by Account, Warehouse, Shipment ID, or Consolidation Group |
| **Trade Partners** | Narrow to specific buyers or sellers |
| **Status** | One or more of the statuses above |
| **Composite Filters** | Delayed Inbound Orders, Delayed Outbound Orders, or Issues Outbound Orders |
| **Buyer Warehouses** | Destination warehouses |
| **Seller Warehouses** | Origin warehouses |
| **Transaction Mode** | Trade, Demand, or Supply |
| **Products** | Specific items |
| **Order ID** | A single order |
| **Range Picker** | Date ranges |
| **Forecast Weeks** | How far ahead to project |

The Filters button shows a badge with the number of active filters. Click **Reset** to clear them.

### Grouping Orders

**Group By** is useful when consolidating. Grouping by **Shipment ID** or **Consolidation Group** shows which orders are travelling together - see [Consolidation Groups](https://help.vintaflow.com/en/article/consolidation-groups-smd6ol/).

## Flagging Orders

Use flags to highlight important orders:

1. Click the **flag icon** on any order
2. Select a colour - red, orange, yellow, green, or blue
3. Or select **None** to remove the flag

## Exporting Order Data

1. Click **Export**
2. Select the file format - CSV or Excel
3. Choose which columns to include
4. Click **Export** to download