Report OS&D When Receiving an Order

Learn how to report Over, Short, or Damaged (OS&D) items when an order is delivered.

What is OS&D?

OS&D stands for Over, Short, and Damaged:

• Over - More items received than ordered
• Short - Fewer items received than ordered
• Damaged - Items received in damaged condition

When to Report OS&D

Report OS&D when:

• You receive an inbound order
• The delivered quantities don't match what was ordered
• Items arrived damaged and can't be accepted

How to Report OS&D

Step 1: Navigate to Order Tracking

1. Go to Orders > Tracking
2. Select the Inbound tab
3. Find the delivered order

Step 2: Change Status to OS&D

1. Click the Status dropdown on the order row
2. Select OS&D from the status options
3. The OS&D reporting modal will open

Step 3: Enter Final Quantities

For each product in the order:

1. Review the Product name
2. Enter the Final Quantity actually received
3. The Adjustment calculates automatically:

• Positive number (green) = Over (received more)
• Negative number (red) = Short/Damaged (received less)

Step 4: Submit the Report

1. Review all adjustments
2. Click Submit to send the OS&D report
3. An alert is automatically sent to the seller

Example

After Reporting OS&D

Once you submit an OS&D report:

• The order status changes to OS&D
• The seller receives a notification
• Contact the seller to discuss next steps (replacement, credit, etc.)
• Inventory is adjusted based on final quantities

Tips

• Report OS&D as soon as you verify the delivery
• Double-check your counts before submitting
• Document any damaged items with photos if possible
• Final quantity cannot exceed double the original order or be negative

Updated on: 06/12/2025