> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.vintaflow.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Login and Authentication

Learn how to sign in to your Vintaflow account.

## Logging In

1. Navigate to the Vintaflow login page
2. Enter your **Email** address
3. Enter your **Password**
4. Optionally tick **Remember me** to stay signed in
5. Click **Login**

Where you land depends on your user type. Internal users get the admin workspace; external users get their account or the [partner portal](https://help.vintaflow.com/en/article/external-partner-portal-hv6gpt/).

## Forgot Password

1. Click **Forgot password?** on the login page
2. Enter your email address
3. Check your inbox for a reset link
4. Follow the instructions to set a new password

| Reset emails can take a moment to arrive and may land in spam. There is a short cooldown between requests, so resending immediately will not help.

## Account Statuses

If you cannot sign in, your account may not be **Active**:

| Status | What It Means | What To Do |
|--------|---------------|------------|
| **Active** | Normal access | - |
| **Inactive** | The account is disabled | Ask your administrator to re-enable it |
| **Suspended** | Access has been withdrawn | Contact your administrator |
| **Locked** | Locked out, usually after repeated failed attempts | Reset your password, or ask your administrator to unlock it |

## Sessions

For security, sessions expire after a period of inactivity. When yours expires you will be prompted to sign in again; your work is not lost, but unsaved form entries may be.

## Troubleshooting

**Can't log in?**

* Check the email address is correct
* Check Caps Lock is off
* Try a password reset if you are unsure of your password
* Ask your administrator to check your account status

**Signed in, but a section is missing?**

|| Navigation is driven by permissions. A missing sidebar item means your role does not include read access to it - not that the feature is unavailable. Ask your administrator to review your role. See [Users Management](https://help.vintaflow.com/en/article/users-management-bbd7vy/).

## Related

* [Users Management](https://help.vintaflow.com/en/article/users-management-bbd7vy/) - roles, permissions, and statuses